Refund Policy

Last updated: 3 August 2026

Zetiq is sold to individual students as a one-time payment per term — monthly or annual. There is no auto-renewal and no recurring charge. This page explains how billing and refunds work.

How billing works

When you pay for the monthly or annual plan, you're charged once for that term. Access stays active until the term ends, then simply expires — nothing renews automatically, and nothing is charged again unless you choose to purchase another term.

When we will refund

• Duplicate or erroneous charges you report promptly with payment proof.
• A genuine technical failure on our side that makes Zetiq substantially unusable, reported within 7 days of purchase, after we've had a reasonable chance to fix it.
• Any other case we confirm in writing.

What we typically do not refund

• Change of mind after you've meaningfully used the product — for example, completed a diagnostic, generated a study plan, or opened curriculum content.
• Requests made after most of the purchased term has passed.

Cancelling

There's nothing to cancel. Since payment is one-time per term, access simply ends when the term is over. If you don't want to continue, you don't need to do anything — just don't purchase the next term.

How to request a refund

Email pilot@zetiq.app with the subject "Refund request", the email your account uses, your payment reference, and a short explanation. We aim to respond within a few business days. Approved refunds are returned to the original payment method.